New: AI-powered message routing
Never lose a client to a missed message
Relay is the shared inbox that gives your team one place for every client message, project update, and approval — so nothing slips through.
Get Started Free
Watch Demo
Free for up to 3 team members · No credit card required
Northstar Studio
Homepage approval
Hi team — the updated homepage is ready for review. We’ve included the latest feedback and prepared two final options.
Approved by Anna · 10:42 AM
Trusted by 12,000+ teams worldwide
PRODUCT
Everything your team needs in one place
Stop switching between email, chat, and spreadsheets. Relay brings it all together.
Shared Inbox
One inbox for your whole team. See every client message, assign conversations, and never double-reply.
Smart Routing
AI routes incoming messages to the right person based on topic, client, and workload.
Client Portal
Give each client a branded space to view updates, share files, and approve deliverables.
Approval Workflows
Set up multi-step approvals. Clients sign off with one click, and your team gets notified instantly.
Team Notes
Add internal notes to any conversation. Your team sees them, clients don’t.
Analytics
Track response times, resolution rates, and team workload at a glance.
HOW IT WORKS
Up and running in minutes
01
Connect your channels
Link your email, forms, and chat. Relay pulls everything into one inbox.
02
Organize by client
Messages auto-group by client. Your team sees the full picture in one thread.
03
Respond and resolve
Reply, assign, approve, and close — all from one place.
Teams that communicate better, grow faster
“
Relay replaced three tools for us. Our average response time went from 4 hours to 20 minutes.
Anna Kowalski
Operations Lead
“
Clients love the portal. They check project status themselves instead of emailing us.
David Osei
Agency Founder
“
We onboarded the whole team in a day. It just works the way you’d expect.
Lisa Park
Client Services Manager
12,000+
teams
4.8★
average rating
20 min
avg response time
INTEGRATIONS
Works with your favorite tools
Connect Relay to the tools you already use. No code required.
PRICING
Simple pricing, no surprises
Free
$0 / month
Up to 3 team members
1 shared inbox
Basic routing
500 messages/month
Get Started
Most Popular
Pro
$29 / user / month
Unlimited members and inboxes
Smart routing
Client portal
Approval workflows
Analytics
Start Free Trial
Business
$59 / user / month
Everything in Pro
SSO and API access
Custom branding
Priority support
SLA
Talk to Sales
FAQ
Common questions
How long does setup take?
+
Can I import conversations from my current tools?
+
What channels does Relay support?
+
Is there a free trial for paid plans?
+
How does client portal access work?
+
Is my data secure and compliant?
+
Ready to streamline your client communication?
Join 12,000+ teams already using Relay.
Get Started Free
Talk to Sales
Free for up to 3 team members · No credit card required